C.H. Robinson is expanding the team in Sweden and seeking a Global Forwarding Agent- Air export to join our Global Forwarding division.

Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week (after probation), this role strikes the perfect balance between teamwork and autonomy.

If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

Responsibilities:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:

• High school degree
• Minimum of 1 year of Global Forwarding experience (Air export)

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven environment
• Bachelor’s degree

What we offer?

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio and GoFluent
• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
• Flexible work arrangements to support a healthy work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!