How to Identify a Best-in-Class Global 4PL: Core Capabilities to Look for

For shippers considering a collaboration with a global 4PL—or a global transportation management system (TMS) provider that offers managed services, it is important to review the capabilities of prospective providers to ensure that they have the optimal features and functionality for your business. These capabilities are essential to optimise operations, control costs and maximise the return on investment of a TMS.

   Modal diversity

Find a provider that supports the modes you deliver today as well as those you may need in the future, whether that’s truckload, less than truckload (LTL), consolidation, parcel, flatbed, intermodal, ocean or air.

• Drives carrier-specific integration strategy across modes
• Supports the management of any method of transportation
• Drives standard processes while understanding modal nuances

   Implementation and integration tools

Implementing or even upgrading, a TMS can be costly and time-consuming. But experienced providers have both the tools and expertise to support both domestic and global implementation processes.

   Supply chain expertise

Qualified supply chain experts complement your existing resources to help your TMS operate smoothly without adding headcount.

• Acts as an extension of your team
• Understands your business strategy
• Provides a neutral platform and level playing field for carriers
• Follows your procurement strategy and an unbiased carrier selection process
• Combines on-going continuous improvement initiatives along with expert TMS service maximise value
• Leverages technology, processes and expertise to identify actionable insights and make recommendations
• Translates needs into supply chain solutions that save you money, improve performance and optimise processes

   Freight invoice auditing

With the right provider, you gain the ability to simplify payment processes and reduce costly mistakes with proactive freight auditing. Through this process you can accelerate your overall freight payment process and focus attention on true exceptions.

• Reviews carrier invoice receipts and payments
• Provides all carrier and modal invoices in one platform
• Automates invoice comparisons against TMS delivery data, accrued rate and invoice details to make quick and accurate decisions on what to pay

   Appointment scheduling

The ability to make pickup and delivery appointments enhances operations for both inbound and outbound deliveries, not to mention maintains dock efficiency.

• Increases visibility
• Improves load planning
• Rises service standards
• Reduces carriers’ administrative costs
• Alleviates congestion with efficient dock scheduling
• Avoids detention charges with carrier appointments

   Aligned TMS architecture

Determine if the TMS architecture’s underlying structure complements your business’s data management processes, including how data is collected, stored and utilised. While there are many architecture options to consider, a quality provider can offer:

• Single cloud-based platform
  

  With everything in one place, it enables the democratisation of data required for real-time visibility and predictive analytics.

• Scalable global processes
  

  This, along with consistent data integration across nodes/regions/providers, can help your business be proactive about future growth.

• Agility and flexibility
  

  Both in terms of technical integration and deployment along with the ability to aggregate data via IoT devices, adaptability is important for unexpected disruptions or shifts in demand.

   Real-time delivery visibility

Visibility to transportation milestones in real-time helps you better understand where deliveries are and where they are going to be. This level of insight can inform and help you to achieve performance goals.

• Proactive alerts
• Panoramic view of the entire supply chain
• Cleansed and accurate data to drive actions
• Track-and-trace capabilities for inventory in motion
• Micro and macro level details (SKU-level to global deliveries)
• Proactive exception management to reactive corrections after issues occur

   Predictive analytics and modelling

Intuitive analytics and reporting for various areas of your supply chain can informed supply chain decisions. Unlocking high-value insights improves real-time decision making and enhances long-term business strategies.

   Global execution and connectivity

As companies work to be inclusive of language, unit of measurements and currency, user experience is key. Reduce the need for multiple providers by choosing one single provider that supports all the regions you operate in—and those you may expand into—from North and Latin America to Europe, Asia, Oceania and beyond. Ensuring your provider has the right integrations in place can help to facilitate real-time rating, carrier management and more, in all corners of the globe.

• Manages deliveries at any location or border crossing
• Keeps data secure, private and confidential as part of standard contract language
• Co-ordinates contracts, carrier qualification, rates and delivery schedules around the world
• Connects to suppliers, carriers and other transportation providers for automation and visibility
• Feeds real-time updates via API or EDI from sources that impact supply chain performance: weather, traffic, natural disasters and current events

   Strong planning and execution tools

Strong planning and execution tools can streamline your supply chain in many areas. Examine your current and future transportation needs and examine if the provider’s capabilities match your unique needs:

• Automates and optimises
  

  From manual tasks like order entry, tendering and event and exception management to optimising complicated multi-leg deliveries including international delivery, crossdocking and pool points, the ability to automate areas of your supply chain can eliminate many bottlenecks.

• Streamlines and consolidates
  

  Complex deliveries can benefit from the ability to consolidate orders and create efficient routeing and scheduling plans. As an additional benefit, the ability to accurately rate across modes and service levels helps drive the optimal balance between cost and service.

   Performance and spend management

Whether you’re looking to reach company-wide sustainability goals, identify and correct inefficiencies or reach performance metrics, the right provider can help you uncover opportunities to implement.

• Tracks and analyses carbon emissions for more sustainable business decisions that achieve cost and service goals
• Defines performance metrics and standardises scorecards for each global market, carrier, supplier or other levels of interpretation to optimise operations
• Monitors, manages and implements corrective actions across supply chain and transportation providers

Not all 4PLs are equal: Find the one that fits your needs

There’s a lot to consider as you search for a TMS. The core capabilities above are a general idea of what to look for—make sure that you tailor the list for your specific needs.

You can use our request for proposal (RFP) template to help evaluate and compare vendors. Or connect with an expert today to learn more about TMC’s combination of global TMS technology and full suite of logistics, managed services and supply chain consulting solutions. See how we can help to reach your supply chain goals.