When they started to consolidate products in Ningbo prior to shipping, the
need for transparency reached an all-time high. The Blue Ridge Product Solutions team needed to know which shipments were being consolidated
and where they were in transit to address customer queries. To this end,
the team turned to C.H. Robinson’s proprietary transportation management
system, Navisphere®, for fast, accurate shipping information.
Because Navisphere is a single global platform, all shipment information is
up to date and available in one place. Beyond shipment data, Navisphere’s
account payable function also provides Blue Ridge Product Solutions with
easy access to freight invoices.
At a higher level, C.H. Robinson representatives provide visibility directly
to the team at Blue Ridge Product Solutions. “I don’t really have to reach
out to our C.H. Robinson representative. He’s always available, brings
great ideas to the table, and keeps the ball moving when we’re changing
processes,” explained Addison. As part of the connectivity between the
companies, regular business reviews—both in person and over the phone—help ensure both teams are continuously improving.
Establishing consolidated shipments and sailing schedules made it relatively
simple to set delivery appointments as required by the warehouse.
Through C.H. Robinson, Blue Ridge Product Solutions engaged a core
group of responsive drayage providers that could meet their reporting
guidelines. These carriers work with Blue Ridge Product Solutions often, so
they know how to request a delivery window directly from the warehouse
administrator, freeing up valuable time for Blue Ridge Product Solutions’