Carrier Advantage Program

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“For us, having priority on loads that are more convenient for our trucks is huge. Less idle time means drivers are able to load faster and get themselves back on the road as soon as possible. This allows us to plan ahead and make better use of each driver’s hours of service, which results in more efficient use of our fleet.”

- Perla Vidaurri, general manager, Trancasa

CARRIER ADVANTAGE™ PROGRAM OVERVIEW

Our Carrier Advantage™ Program is a strategic way to help strengthen your relationship with C.H. Robinson. We've organized all our contract carriers into four distinct tiers based on load volumes and service levels.

All C.H. Robinson contract carriers are automatically enrolled in the program, but your tier is up to you and your commitment to regular, reliable service. All statuses are reviewed on a quarterly basis.

Your carrier representative can tell you more about our Carrier Advantage Program.

CARRIER ADVANTAGE™ PROGRAM BENEFITS

We reward contract carriers who go the extra mile when hauling for C.H. Robinson. They get earlier access to freight, the opportunity to fill uncommitted freight, and added time to adequately plan for the load.

Strong long-term relationships are at the heart of our business. When you work with our representatives, you'll get to know them and trust them to help you keep your equipment moving—whether you're hitting the road or heading home.

CARRIER PROGRAM COMPARISON: TIER BY TIER

Quickly compare the rewards of each status.

Benefit Base Base Managed Core Key
Navisphere Carrier
QuickPay 2.0% 2.0% 1.75% 1.5%
Dedicated account manager(s)
Earlier access to freight Earlier Earliest
Contractual freight opportunities
Make web offers

BASE CARRIERS

All new contract carriers start as Base carriers. This tier has no volume or service requirements.

BASE MANAGED CARRIERS

Contract carriers in this tier must meet minimum volume requirements and work closely with a dedicated account representative.

CORE CARRIERS

Any carriers placed in the Core tier must meet quarterly shipment volume and service requirements and align with a few C.H. Robinson offices.

As part of this tier, Core carriers qualify for earlier access to freight opportunities, better QuickPay rates, and contractual freight opportunities.

KEY CARRIERS

In addition to meeting volume requirements, all Key carriers must display the highest level of service of all contract carriers and meet quarterly volume thresholds to maintain their benefits.

In the Key tier, carriers get the earliest access to freight opportunities, pay the lowest QuickPay rates, and have the ability to make offers for freight online—no phone call required.

SERVICE REQUIREMENTS FOR CARRIERS

Carriers are benchmarked in five areas. Once volume requirements are met, your overall service score determines your tier. The five areas are listed below in order of weight:

Service area Description
Automation Carriers must use EDI, MacroPoint®, ELDs, or our mobile apps to provide updates rather than manual email or phone calls.* Get more details
On time performance Carriers are expected to arrive on time to both pickup and delivery locations.
Bounce rates Bounced loads can negatively impact a carrier’s score.
SLA Carriers must meet all requirements defined in the service level agreement (SLA).
Operational efficiency Carriers must handle operations (e.g., documentation, resolving claims, etc.) quickly and easily.

*Please note that effective January 1, 2018, web updates will no longer be considered automation for the program scorecard.

VOLUME REQUIREMENTS FOR CARRIERS

Your total tractor count determines volume requirements.

Tractor Count Minimum Volume Requirement (Quarterly) Flatbed Volume Requirement (Quarterly)
1 10 10
2-10 25 15
11-50 35 20
51-100 70 30
101-300 100 40
300+ 100+ 100+