Logistics Specialist (Night Shift)

C.H. Robinson is hiring for an Logistics Specialist In this role, you will be responsible for a variety of operational tasks, which may include order creation, shipment activation, load building, appointment scheduling, track and trace, and routine event management. A sharp focus on data integrity, quality, and efficiency is essential. You may work as part of an operations team in a network office or within a designated operations center, with responsibilities varying depending on the location. We invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence! 

DUTIES AND RESPONSIBILITIES  

The duties and responsibilities of this position consists of, but are not limited to, the following:  

• Validate and ensure the accuracy of load data in C.H. Robinson systems 

• Monitor load boards and assigned email accounts to respond to customer and carrier requests 

• Utilize standard operating procedures to carry out assigned operational activities and meet service level agreements 

• Document milestone events, gather and communicate information for problem resolution, resolve routine exceptions, and follow escalation procedures when required 

• Run and distribute reports in alignment with defined processes 

• Focus on internal and external customer needs, recognizing service issues, implementing customer-focused practices, and escalating when appropriate 

• Follow through on customer requests to ensure satisfaction, invite feedback, and seek suggestions for improvement 

• Collaborative both internally and externally to achieve positive outcomes 

• Contribute to department efficiency by identifying and implementing operational enhancements  

QUALIFICATIONS  

Required:  

• High School diploma or GED   

• Fluent in Spanish and English (written and verbal)  

• Availability to work the night shift (23:59-8 hrs M-T-W-T and 8-14 hrs Sunday)

Preferred:  

• Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills 

• Effective communication skills, verbal and written 

• Strong attention to detail and accuracy 

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.