DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts)
Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active
participant
Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs
Develop account relationships with contacts at multiple levels within the organization
Identify opportunities to further penetrate accounts by selling CHR’s diverse services
Provide solution design through face-to-face interaction with accounts
Bring pricing options & recommendations to account leadership
Identify issues, seeking input from others to determine best course of action & implement solutions
Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics
Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary
Sell and negotiate at a core / strategic level
Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account
Establish and maintain relationships with day-to-day / weekly / monthly contacts
Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
Consistently ensures execution of business through local Branch procedures
Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources
Create / Review internal account metrics on a regular basis (weekly)
Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s
Site Specific: Owned NR: 15.000-100.00; Load volume (per annum): 160-325
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High school diploma or GED
Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
Site Specific: Understanding HMRC procedures and regulations
Preferred:
Site Specific: Bachelor’s degree/Degree level education
Excellent communication, presentation skills and the ability to negotiate at all levels
Ability to work under pressure
Proficient in Microsoft Office Suite of programs
Ability to multi-task, prioritize, and manage time effectively
Ability to build strong customer relationships
Ability to work in a team environment, while also delivering independent results
Strong ability to persuade, motivate, and influence others
Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability
Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems
Site Specific: Working experience in a matrix organization
Site Specific: Ability to speak multiple languages
Values a diverse and inclusive work environment
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.
Your Health, Wealth, and Self
Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:
Private Medical Insurance
Life Insurance
Funeral Insurance
Paid Time Off to Volunteer in Your Community
Equal Opportunity Statement
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
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