Retailers are keenly aware that failure to keep pace with industry change is not an option, as evidenced by continued store closings and retail bankruptcies. They also know that brilliant store designs and seamless mobile experiences count for nothing if they are unable to move the products their customers have ordered to their preferred destinations in excellent condition as quickly as possible.
Nearly three years ago, C.H. Robinson’s President of Managed Services, Jordan Kass, spoke before Congress to detail industry concerns over the U.S. government’s role in supply chains. Today, amid an uncertain trade situation on the U.S.-Mexico border, his words seem unusually predictive.
Crowdsourcing apps, same day delivery, and ecommerce trends continue to impact last mile delivery expectations. With this ever-changing landscape, cost-effective management of the last mile has become a challenge that needs a broader view.
As the evolution of retail and the way consumers purchase goods continues to change, effectively serving both consumers and retailers is a strategic challenge for both shippers and carriers.
Our industry’s cyclical pattern of tension and slack has become familiar to many of us. Freight volumes (demand) and active supply (trucks, drivers, trains, and containers) seek balance, but often fall somewhere across the balance spectrum. Currently, we are early in a shift from high tension to low. As such, there are several trends to keep an eye on as 2019 progresses.