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About the Author

Michelle Yancey — General Manager

Michelle is the General Manager for the C.H. Robinson Global Forwarding office in Cleveland. Michelle has worked in international transportation and logistics for almost 30 years, with the last 15 years at C.H. Robinson. Through the years Michelle has worked in operations, sales and the last 13 years as General Manager. She became a Licensed Customs Broker in 2015.

The Secret Sauce of Being a Top 3PL: Real People Making a Real Impact


As general manager of the C.H. Robinson Global Forwarding office in Cleveland, OH, I’m used to all kinds of emails landing in my inbox, and responding to them quickly. I must admit, though, that I was thrown off for just a moment when I received a message from our corporate office with an invitation to be included in the efforts to win the top spot in Inbound Logistics’ Top 3PL Annual Survey.
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