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TMC’s approach to implementation is straightforward, consultative, and designed to maximize our customers’ return on investment while minimizing risk. Regardless of business size or complexity, we integrate the capabilities required to meet your business objectives.
Our solution is customizable, providing the flexibility necessary to adapt to your changing business requirements. Because we host the system, you gain the benefits of continually updated software without additional capital investment, support, or integration costs.
Most importantly, our implementation approach is more than just system integration - it is process transformation. We leverage our industry experience and best practices to ensure you have stable and repeatable core processes which will achieve your key objectives and performance targets.
Benefits of our approach include:
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Integration strategy that is neutral to clients’ platform / interface
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Minimizes customer risk and cost
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Maximizes speed of successful deployment and ROI
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Ensures client / carrier stakeholders possess best-in-class tools
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Provides a seamless transition from current to future state
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Includes training for suppliers, carrier partners, and internal stakeholders
Our team consists of individuals with unique experience including management consulting, broad transportation and 3PL experience, project management, and change management.
Our methodology is executed in four stages: Investigate, Innovate, Integrate, and Improve.
Download the white paper on implementing & managing a TMC transportation management solution
Throughout the INVESTIGATE stage the Consulting Team verifies the focus of the project. We conduct due diligence to learn the unique processes and best practices of the client, and define critical success metrics. We also facilitate discussion around existing challenges to identify root causes. This stage aligns TMC processes with the client’s goals to ensure a common starting point.
During the INNOVATE stage, the Consulting Team designs best-in-class processes by applying their experience and best practices to information gathered throughout Investigate. This new model is confirmed with the client organization for thoroughness and executability. The result of this stage is a blueprint for building the Ideal State tailored specifically to the client.
The INTEGRATE stage initiates development of the systems and tools to implement the Ideal State. Our system is configured and populated with all necessary data to successfully execute the client’s goals. Rating strategies are instituted consistent with the client’s objectives. An interface is established so that all required data trade successfully between TMC and the client. Training of client and carrier personnel occurs, and reports are developed based on the metrics defined. A tollgate is conducted to obtain consent of the key stakeholders, and the project is launched.
The IMPROVE stage is a series of events incorporating continuous measurement and review. Conversion to the Ideal State is monitored for prompt issue identification and resolution. Success of the implementation is gauged, and plans are confirmed for remaining project tasks. Responsibility for the live project transfers from the Consulting Team to the Account Team, who begins applying the Account Management methodology.
To find out more about our Process Transformation methodology please contact Jay Freeman, Director of Consulting (jay.freeman@mytmc or 888-88-MYTMC, x1399).
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