|
CHRW has worked extensively in reverse logistics over the past decade and a half. Our primary services include OS&D management and product withdrawals including cereals, canned foods, beverages, toys, and other commodities. Our national call center is staffed to take calls on our customers’ behalf. Through the call center, we are able to capture customer specific information to create powerful trend reporting, ultimately driving avoidance. CHRW’s reverse logistics solutions range from daily programs to swiftly executed project work. Contact CHRW today at reverselogistics@chrobinson.com with questions or opportunities.
 Primary Program Offerings:
- Refusals
- Shortages
- Overages
- Customer returns
- Damaged products
Project-Based Solutions:
- Withdrawls
- Re-work
- Salvage and liquidation
- Quality audit
- Asset recovery
Here’s one customer’s account of the values realized from partnering with C.H. Robinson for their reverse logistics needs:
“Partnering with C.H. Robinson to manage our reverse logistics process helped provide vision to critical OS&D trend information that was previously unknown. With a centralized data warehouse and ad hoc query capability, OS&D data can be drilled down to identify specific origins, carriers, or customers that generate the bulk of our reverse logistics costs.”
-Director of Operations for a Fortune 500 food manufacturer
Additional Value Realized:
- Outsourced call center allowed the reallocation and optimization of internal resources
- KPIs established helped drive substantial savings in reduced OS&D incidents and returns costs
- Ad hoc, web-enabled reporting was customized to support warehousing/transportation needs
|
