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Our shipper Web site, CHRWonline,
allows companies to see the progress of their freight
through the entire supply chain. Your local CHRW
account rep will help you obtain your password-protected
ID to access the integrated functions.
Through the site, shippers enter all the details
about their orders: dates of pickup and delivery,
the commodity, equipment desired, and the origin
and destination. Once the order is submitted electronically,
it appears on the desktop of a CHRW employee.
CHRW staff identifies the best carrier match
for the freight. Carriers whose equipment and
preferred lanes match the shipper's criteria can
learn of shipment availability through the carrier
Web site, CHRWtrucks.com.
While the freight is in transit, the carrier
enters their
check calls at CHRWtrucks.com, calls CHRW, or
sends
the information via EDI. The customer sees these
entries
in real time, and can track and trace the location
of their
freight from pickup to delivery.
CHRW's reporting tools provide real time freight
and billing activity. The shipper can break out
comprehensive information on commodities
and shipments according to their needs, and obtain
graphs that illustrate account activity.
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