Contract Carrier Program Accounts Receivable Claims Procedures Dispute Resolution Download ACC Protocol (.pdf)

If a dispute arises between any carrier and a CHRW branch sales office, the carrier should contact the CHRW branch manager. If the dispute is still not resolved, the carrier should call Dianna Neukircher, Linda Woytasek, Mark Derks, or Bruce Johnson in the C.H. Robinson Corporate Carrier Relations and Development Department at 800-326-9977.