Contract Carrier Program Accounts Receivable Claims Procedures Dispute Resolution Download ACC Protocol (.pdf)

Carriers must immediately report all possible claims (shortage, damage, theft, etc.) to the CHRW branch office that tendered the load. C.H. Robinson claims procedures will be followed to resolve your claim. If you have any questions or concerns about how a claim is being handled, please call Bruce Johnson at 952-683-3960 or Dianna Neukircher at 952-683-3965.